Residents

How do I get hold of Customer Service? 

You can complete the form on our website, or you can call or email our Customer Service team directly.

How do I move in or out?

Please contact your Resident Manager to book your move in or out. You will also need to contact your Resident Manager to inform them of any changes to your lease including termination. 

When Moving in or out: 

Do not drag any furniture, boxes and so forth on hallway carpets/flooring. Please do not to stack or lean items that may scratch walls, doors, and or corners. Once you have a load to take up to your suite please ensure you close the exterior doors each time. 

If you have paid for a parking space, make sure you have displayed your Skyline parking pass on the windshield. Be a good parking-space neighbour: always park in your designated parking space and keep within the lines.  

Someone is parked in my spot. What do I do? 

If someone is parked in your designated parking spot, please report this to your Resident Manager or on-site staff. 

My visitors can't find a parking spot, where can they park?

Please let your visitors know to only park in marked visitor parking. If no visitor parking is available, they must find parking off the property. Visitors are to follow the specific road by-laws at any given destination and any visitor staying longer than 3 days should register with the Resident Manager. For specific requirements on visitor parking, please speak with your Resident Manager.

Please contact your Resident Manager to book building amenities and common areas. 

How many inspections will there be? 

Your Resident Manager will complete two inspections per year to ensure that your fire and carbon monoxide alarms are functioning properly and installed correctly. You will be provided notice well ahead of time when the inspections will occur. 

Is anything else inspected during the bi-annual inspections?

Yes! We also do a quick inspection to ensure everything in your apartment is working correctly and not damaged. For example, plumbing in the kitchen and bathroom, balconies, walls and ceilings, etc. If anything needs to be fixed, we will take note and schedule these repairs with you. 

Your rent payment is due on the first of every month. If you've encountered some challenges and need some extra support, please read about our R.I.S.E. program.

Can I split my monthly rent payments? 

Yes, we've partnered with Zenbase to offer a flexible rent payment option that allows you to split your rent into two smaller, stress-free payments. You can sign up for the service here.

Can my rent payments build my credit?

Yes, we've partnered with Zenbase to offer you automated rent reporting. You can have your rent payments, regardless of payment method, reported to Equifax to build your credit. You can sign up for the service here.

Do I need to book the elevator for moving in or out? 

Yes, you will need to contact your Resident Manager to book a time to have the elevator booked for your move. 

What if there is a problem with the elevator? 

In the unlikely event of an elevator failure, push the emergency button or use the emergency phone. Your Resident Manager will alert either the elevator operator or any required emergency services i.e. Fire department, police, etc. If there is a medical emergency, emergency services will be alerted. It is important that you remain calm so emergency workers can communicate with you effectively. 

If you have a cell phone, you may also call your Resident Manager for assistance using their regular contact information. 

We want you to feel at home in your apartment, and we recognize that you may want to decorate it to reflect your own taste and personality. In order to ensure that you are able to personalize your apartment but still conform to Skyline Living’s standards, please follow the guidelines below:  

What you CAN do, without permission from the Property Manager: 

• Move or change furniture, area rugs, accent pieces, etc. without damaging the walls or the floor.
• Hang pictures and posters using picture hanging hardware that creates pin-sized holes only.

What you MAY be able to do, with permission from the Property Manager: 

• Paint – you will need to have the colour and paint type approved and will be required to paint over it in the original colour prior to moving out.  
• Replace your existing appliances with your own personal appliances; please advise your Resident Manager when the new appliances arrive so they can make arrangements to take out the existing appliances.  

What you can NOT do: 

• Hang pictures or posters using fasteners that cause wall damage, like standard nails, screws, anchors or wall plugs.
• Hooks with Command Adhesive or Duck Brand/Scotch removable Adhesive Putty are recommended. 
• Put holes in or damage door frames, window frames, closets, countertops, cabinets, floors or any other non-drywall surfaces.
• Install additional wall shelving.
• Install curtains.
• Use dark paint colours on the walls.
• Replace or alter flooring, countertops, or cabinetry.
• Do not move plumbing or electrical.
• Remove/alter walls.

If you are planning to stay in your apartment for some time and are interested in doing upgrades and renovations at your own cost, you must get approval in writing and have it signed by your Property Manager. 

How do I get tenant insurance?

APOLLO Insurance is our preferred insurance provider, providing  customized coverage that meets our lease requirements with a 10% tenant discount. Rated 4.7/5 on Google, we believe APOLLO provides exceptional insurance at a great rate. Click here to get an immediate quote and your 10% off discount.

Why do I need tenant insurance?

Tenant insurance helps pay for any loss or damage to personal property, protection if you’re found responsible for property damage or injury, and helps pay for hotels and food if you’re forced out of your home due to a covered event. APOLLO insurance, our preferred partner, provides coverage for all these situations with a 10% discount for our residents.

Can I smoke in my apartment?

As of September 1, 2019, we are proud to report that all Skyline Living properties in Ontario are now “smoke-free”. While there are still some outstanding leases that have been grandfathered in or tenants that reserve the right to smoke under AODA accommodations, Skyline Living is only offering smoke-free leases to new tenants. This program was undertaken as a collaborative effort wherein the company worked with long-time residents to find meaningful solutions and support to preserve their continued tenancy. Understanding that all tenants may not be able to go completely smoke-free, we have designated smoking areas at all buildings and have implement heightened cleaning and maintenance protocols to ensure the comfort of all of our tenants.

Skyline Living has worked diligently to continue this program and ensure that our newly acquired properties throughout the rest of Canada are also only offering new smoke-free leases. 

For existing tenants that want to quit smoking, Skyline Living has partnered with Public Health offices in communities across Ontario. Information sessions will be held to educate tenants on the benefits of going smoke-free, and to provide them access to the proven tools needed to aid them in their journey.

My neighbour is smoking. How do I deal with this? 

Contact your on-site representative via phone or email while smoking is occurring during business hours. If it is after hours, ensure to document the date and time of the incident and see your on-site representatives during business hours to complete an incident report.